Terms and conditions

These terms apply to all orders placed through the Donauprint Living online shop.

Draft — not yet reviewed by a lawyer. This text is fully drafted but must be legally reviewed before the shop goes live. Until then the page is excluded from indexing.

§ 1 Scope and contracting party

  1. (1)These terms and conditions apply to all orders placed through the online shop at www.donauprint-living.de with Donauprint GbR, Burgwaldring 1, 86697 Oberhausen / Kreut, Germany (“we” or “Donauprint Living”).
  2. (2)A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code). An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the course of their trade, business or profession (§ 14 German Civil Code).
  3. (3)We do not accept differing terms from the customer unless we have expressly agreed to them in text form.
  4. (4)The version of these terms in force at the time of the order applies.

§ 2 Conclusion of contract

  1. (1)The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
  2. (2)By clicking “Place order” you submit a binding offer to purchase the goods in your cart. Before submitting, the “Review” step lets you check and correct every entry, or abandon the order.
  3. (3)We confirm receipt of your order by email without undue delay. This acknowledgement does not yet constitute acceptance of your offer.
  4. (4)The contract is concluded once we declare acceptance of the order by separate email, dispatch the goods, or — where payment runs through a payment provider — the payment is confirmed, whichever occurs first.
  5. (5)The order process is conducted in German or English, according to the language selected in the shop.

§ 3 Storage of the contract text

  1. (1)We store the contract text and send you the order details together with these terms by email.
  2. (2)You can view, print and save these terms on this page at any time. The status of your order can be retrieved under “My account” using your order number and email address.

§ 4 Prices and shipping costs

  1. (1)All prices shown are final prices in euros and include statutory VAT.
  2. (2)Shipping costs are charged in addition to the product price. They depend on the destination country, order value, weight and the shipping method chosen, and are shown separately during checkout before the order is placed. An overview is available under “Shipping & delivery”.
  3. (3)For deliveries outside the European Union, additional duties, import taxes and fees may apply. These are borne by the recipient.

§ 5 Payment

  1. (1)You may freely choose among the payment methods offered during checkout. We reserve the right to exclude individual payment methods in specific cases.
  2. (2)Payments are processed by our payment service providers. Payment data such as card numbers is processed exclusively there; we do not store payment data.
  3. (3)The purchase price is due upon conclusion of the contract unless the chosen payment method states otherwise.
  4. (4)If you default on payment, we are entitled to charge default interest at the statutory rate. We reserve the right to claim further damages caused by the delay.
  5. (5)You may only set off claims that have been established by final court decision, are undisputed, are acknowledged by us, or arise from the same contractual relationship.

§ 6 Delivery and delivery time

  1. (1)Delivery is made to the delivery address you provide unless otherwise agreed.
  2. (2)The stated delivery times consist of production time plus transit time and are shown on the relevant product page. They begin on conclusion of the contract, or — where payment is made in advance — on the day the payment is received.
  3. (3)If an order contains several items with different production times, we ship it as a single consignment once all items are finished, unless otherwise agreed.
  4. (4)If an ordered product is unavailable we will inform you without undue delay and refund any payment already made without undue delay.
  5. (5)For consumers, the risk of accidental loss or deterioration passes on handover of the goods. For entrepreneurs, it passes on handover to the carrier.

§ 7 Made to order and custom commissions

  1. (1)Part of our range is produced only after an order is received (“made to order”). These items are marked accordingly in the shop, and the applicable production time is stated on the product page.
  2. (2)Made-to-order items from our catalogue are based on designs we have prepared in advance and are produced only in a selection of colours and variants specified by us. This does not affect the statutory right of withdrawal (§ 10).
  3. (3)These must be distinguished from custom commissions: objects designed or adapted specifically for you on the basis of a file, drawing or specification you supply. Such commissions are governed by a separate contract based on an individual quotation.
  4. (4)For custom commissions within the meaning of paragraph 3 there is no right of withdrawal (§ 312g (2) no. 1 German Civil Code). We will point this out separately and expressly before the contract is concluded.

§ 8 Customer files and third-party rights

  1. (1)If you send us files, drawings or templates, you warrant that you hold the necessary rights of use and that carrying out your order does not infringe any third-party rights.
  2. (2)You indemnify us against third-party claims asserted against us due to an infringement of such rights, to the extent you are responsible for the infringement.
  3. (3)We are not obliged to check submitted templates for possible infringements. We may decline orders whose execution would evidently infringe third-party rights or applicable law.
  4. (4)We use submitted files solely to handle your enquiry and carry out the order. They are passed to third parties only where necessary to fulfil the order. Details are set out in the privacy policy.

§ 9 Retention of title

  1. (1)The delivered goods remain our property until payment has been made in full.
  2. (2)Towards entrepreneurs we retain title until all claims arising from the ongoing business relationship have been settled in full.

§ 10 Right of withdrawal

  1. (1)Consumers have a statutory right of withdrawal. The details, the time limits and the model withdrawal form are set out in our withdrawal policy.
  2. (2)For items from our regular range — including made-to-order items in the colours and variants we offer — the right of withdrawal applies without restriction.
  3. (3)There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs (§ 312g (2) no. 1 German Civil Code). This concerns custom commissions under § 7 (3).

§ 11 Liability for defects

  1. (1)Statutory liability for defects applies.
  2. (2)For consumers, claims for defects become time-barred two years after delivery of the goods.
  3. (3)For entrepreneurs the limitation period is one year from delivery. Special statutory provisions, in particular in cases of fraudulent concealment or personal injury, remain unaffected.
  4. (4)If you notice obvious transport damage, please report it to us and to the carrier as soon as possible. Failing to do so has no effect on your statutory warranty rights, but it helps us assert our own claims against the carrier.

§ 12 Nature of the objects and permissible variation

  1. (1)Our objects are additively manufactured. The layered structure is intentional as a design feature, is visible on the surface and does not constitute a defect.
  2. (2)Minor production-related variations in colour, surface texture and dimensions are possible and do not constitute a defect as long as they do not impair usability. Dimensions are subject to a tolerance of ± 2%.
  3. (3)Colours shown on screens may differ from the actual colour.
  4. (4)Unless the product page expressly states otherwise, these are decorative objects. They are not suitable for direct contact with food, for permanent outdoor use, or for temperatures above 50 °C.

§ 13 Vouchers and promotional codes

  1. (1)Promotional vouchers can be redeemed only within the stated period and only once per order. Combining several vouchers is not possible.
  2. (2)Any minimum order value is stated with the respective voucher. Shipping costs are not counted towards the minimum order value.
  3. (3)Voucher value is neither paid out in cash nor does it bear interest. Any remaining balance expires with the order unless stated otherwise with the voucher.
  4. (4)If a withdrawal causes the order value to fall below the minimum required for the voucher, we may disregard the voucher when reversing the transaction.

§ 14 Liability

  1. (1)We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee we have given.
  2. (2)In the event of slightly negligent breach of an obligation that is essential to the proper performance of the contract and on whose fulfilment you may regularly rely, our liability is limited to the foreseeable damage typical for this type of contract.
  3. (3)Otherwise our liability is excluded.

§ 15 Consumer dispute resolution

  1. (1)We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 16 Applicable law and final provisions

  1. (1)German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not remove the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.
  2. (2)If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is our registered office.
  3. (3)Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.

Version: September 2026